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The abbreviation FAQ stands for ‘Frequently Asked Questions’. FAQs are questions that are repeatedly asked by users. The answers to these questions are bundled in one central place. This way, users can quickly find them in the FAQ section without having to contact customer service. FAQs are particularly popular in areas such as e-commerce, support or services.
A FAQ section is a structured page on a website that summarises and directly answers common questions. A well-structured FAQ section makes a significant contribution to a site’s user-friendliness:
The following aspects are important for well-structured FAQs:
Some typical FAQs examples that often appear on websites are:
A well-designed FAQ section is a central component of every website that saves users and operators time and effort. Frequently asked questions are answered in a bundled manner to avoid misunderstandings and increase customer satisfaction.
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